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OUR EXPERTISE

Revolutionizing Power CRM, Customer Engagement in Utilities & Enterprises

CRM systems must do much more than track contacts; they must empower teams and serve customers smartly. Our Power Apps development services and CRM software integration services help organizations to build deep, customized solutions. Our IT solutions on the Microsoft platform help to automate your work and drive meaningful customer relationships.

Unified Customer 360
Automated Sales/Service Processes
Embedded Intelligence & Insights

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Multiple Services Under One Roof

Custom IT Solutions Tailored to Your Needs

Mobile-First & User-Centric Development Approach

Expertise Across 20+ Industry Verticals

Why Power CRM Needs a New Breed of Intelligence

Modern businesses need a CRM system that doesn’t simply record information but also forecasts it, connects operational facts, and drives active service.

As customer expectations are rising for personalized experiences, smooth digital interactions, and real-time data, CRM for power and utilities needs to transform beyond traditional models. By using Power Platform consulting, custom CRM development with Power Apps, and data-powered intelligence, organizations can build highly efficient customer management. This is exactly what is driving demand for CRM for power and utilities businesses that need CRM development on the Microsoft platform using Dataverse implementation services, Power Platform consulting, and Custom CRM development with Power Apps.

Why Power CRM Needs a New Breed of Intelligence

Industry Trends & Growth

The global CRM software market was valued at USD 101.41 billion in 2024 and is estimated to reach USD 262.74 billion by 2032 (CAGR ~12.6%).
Another forecast estimates the CRM market at USD 81.20 billion in 2025, growing to USD 123.24 billion by 2030 at ~8.7% CAGR.
The CRM market is seeing average year-over-year adoption growth of ~12.6 %.
Microsoft Power Apps now serves 25 million monthly active users across the globe.
In many utility, field service, and energy sectors, Power Apps adoption is rising, especially for mobile, field, and workflow streamlining.

Key Trends Driving Transformation

Low-Code & Citizen Development

Helps business users and pro developers to build CRM mobile apps and parts on Microsoft Power Platform

Embedded Intelligence & AI

Next-gen CRMs implement predictive scoring, data, and automation

Omnichannel Engagement

Centralized experience in all fields—web, mobile, chat, and voice

Service & Field Mobility

Mobile apps, offline capabilities, scheduling, work orders

Data Unification via Dataverse

Single data model connecting CRM to operations, ERP, and external systems

Active Notifications & Alerts

Trigger-based communications, SLA tracking, push updates

Seamless Integration

API, connectors, Azure services to connect with CRM to back-end systems

Our Expertise in Power CRM & Microsoft Solutions

Our team specializes in Power Apps development services, CRM software integration services, and enterprise CRM development on the Microsoft stack.

We have an experienced team that helps you design, build, deploy, and maintain CRM platforms that deliver the best business value.

We take your vision for custom CRM development with Power Apps and turn it into the reality of a full-fledged IT solution that boosts customer loyalty, increases revenue, and drives operational efficiency.

Our Expertise in Power CRM & Microsoft Solutions

Challenges & Pain Points in CRM Transformation

Traditional CRM system architectures hamper the agility
Broken-up data across ERP, GIS, operational systems, and spreadsheets
Low adoption or user resistance in the field/sales teams
Complex implementation with external systems, IoT, and billing engines
Maintaining security, compliance, and data governance
Balancing customization with maintenance and upgrades
Making sure ROI and justifying the upfront cost
Managing change, training, and governance of low-code environments

Core Solutions forCRM & Engagement Platform

At Netclues, we offer Power CRM core solutions to help organizations align customer management and have a unified system across their departments. With custom CRM software development, we build intelligent, scalable systems that enhance customer engagement and deliver real-time data across your business IT systems.

Unified Customer 360

Gives a unified profile, interaction, subscription, and account management across channels.

Sales & Opportunity Management

Helps with lead scoring, pipeline management, invoice generation, and forecasting.

Service & Case Management

Allows easy ticketing, SLA enforcement, escalation, routing, and knowledge base integration.

Field Service & Mobile Workforce

Work orders, dispatching, offline mobile apps, asset checklists, and inspections.

Workflow & Automation Engines

Helps with approval flows, reminders, notifications, and rules-based actions via Power Automate.

Embedded Data & Dashboards

Provides you with data such as analytics, KPIs, trend visualizations, prediction models, and alerts.

Customer Self-Service Portals / Chatbots

Integration of web/mobile portals, conversational bots, case tracking, and FAQs.

Integration & APIs

Connectors to ERP, Azure services, web services, GIS, billing, and IoT systems.

Power CRM Platforms & Engagement Apps

Consumer / Customer Self-Service Portal (Web / Mobile)

Lets users view their usage, manage accounts, report issues, and pay bills on demand.

Aggregator & Partner Apps

Link utilities, service providers, and third parties via integrated partner IT ecosystems.

Field Technician & Mobile CRM Apps

Provide field staff with dispatch, work order, and asset data even when they are offline.

Subscription & Use-based Billing Models

Enable in-app adjustments, prepaid or postpaid usage, and dynamic rate plans.

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Advanced & Emerging CRM Tech Solutions

AI/ML Customer Behavior & Churn Prediction

It helps to detect patterns, preempt issues, and retain high-value customers.

Digital Twins & Operational Simulators

Model customer journeys and CRM workflows for continuous improvement.

Predictive Analytics & Recommendation Engines

Suggesting strategies for upsells, optimizing cross-sell, and customized service outreach.

Chatbots & Engaging Interfaces

Automate FAQs, plan adjustments, and support workflows through natural language.

IoT/Smart Device Data Integration

Bring usage, outage, sensor, and meter data directly into customer records to identify metrics easily.

Voice Assistants

Use voice-enabled interaction for customer service and accessibility.

Data Integration & API Frameworks

Ensure your CRM connects seamlessly with ERP, GIS, billing, and cloud services.

Enterprise / Back-Office & Analytics

Our business-grade IT systems centralize your operations, deliver insights, and scale safely for high compliance demands.

Enterprise CRM & System Integrations

Merging customer, service, billing, and operational domains under a centralized platform.

Business Intelligence & Dashboards

Real-time KPIs, use trends, customer satisfaction, and operational metrics.

Reporting & Compliance Modules

Automating regulatory, billing, outage, and data privacy reporting.

Customer & Asset Analytics

Track the health of assets, service reliability, and customer engagement metrics.

Why Choose Netclues for Power CRM Solutions?

Better Efficiency and Automation

Automating workflows with Power Apps development services, reducing manual effort.

Improved Customer Experience

Delivering personalized experiences with custom CRM software development, allowing for quick responses.

Data-Driven Decisions

Using analytics and dashboards to optimize performance and make informed strategic decisions.

Scalability & Flexibility

Our enterprise CRM development solutions transform with your organization, whether you are managing a small team or a large business.

Competitive Edge

Stay ahead with CRM development on the Microsoft platform for smarter and faster business processes.

Reduced Errors & Cost

Integrated CRM software integration services eliminate silos and reduce operational costs.

Ongoing Support & Upgrades

We offer continuous monitoring and updates that help your CRM for power and utilities stay secure and efficient.

Our Process / Engagement Model

Discovery / Requirement Gathering

Workshops with stakeholders and users to map current processes, data flows, pain points, etc.

UX/UI Design & Prototyping

Rapid creation of mockups, wireframes, and user flows to validate the design direction.

Solution Architecture & Planning

A well-defined data model, security, and governance strategy aligned with your IT infrastructure.

Development / Implementation

Rapid sprints building parts with Power Apps, Power Automate, and integrations

Testing & Quality Assurance

Rigorous testing to ensure robustness before launching the platform.

Deployment & Rollout

Roll-outs are phased, with migration, training, and user onboarding with minimal disruption.

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FAQs

We offer centralized CRM solutions that include sales, service, field modules, self-service, dashboards, AI insights, etc., all built using CRM software integration services.

Yes, we can. We perform data transport, process mapping, and integrations, and allow improved workflows as a part of the modernization effort.

We work to deliver SLA-based support, periodic updates, governance adherence, user training, and enhancements to streamline your CRM system with growing needs.

Depending on the scope, a proper core CRM implementation might take 3–6 months, whereas a full business-level solution spans 9–18 months.

We build role-based access, auditing, field-level security, encryption, data policies, and compliant modules. We make solutions that are under governance frameworks.

Absolutely. Our talented team can incorporate AI/ML, predictive scoring, and deeper analytics as your maturity grows, making custom CRM development an evolving journey.

Are You Ready to Transform CRM Digitally?

If you’re looking to use Power Platform development services, build CRM for power and utilities, or undertake custom CRM development with Power Apps, Netclues is here to help you upgrade.

Contact us now right away to discuss your CRM roadmap and begin your journey to better experiences.

HELPING BUSINESSES

Empowering Power CRM Solutions to Drive Business Success

Thank you also for your guidance and support in helping us redesign our corporate website. They worked hard to give us exactly what we wanted and more for our website and delivered on time. We would definitely use them again in the future. Additionally, the Netclues team responded well to the needs of our team and continue to provide excellent support!

Kenyetta Dean-Pugh

Netclues did a fantastic job in rebranding our website making it easier and user friendly for customers to navigate. We could not find a better partner than Jay, Yash and the Netclues team. The website was delivered on time. Great customer service experience.

David Dixon

The Netclues team was very transparent about the scope and costs of the work required, and it was delivered within the timeframe and standards outlined. We would definitely recommend Netclues to others.