Spa is where customers come in to feel relaxed and leave rejuvenated, hence it is crucial to provide hassle-free, friendly and outstanding customer service. Our WBR (Web-based reservations) helps in avoiding human errors and maintain company image.
As per a survey by Acuityscheduling, 90% of customers prefer to book services online. Time is the essence when it comes to booking spa appointments. Explanation about various treatments, answering queries, collecting information and follow-ups of customers can mean many hours on the phone which can be reduced by WBR. This gives the spa more time to focus on daily activities.
Moreover, WBR helps customers in booking appointments with secured payment transactions and sending reminders. Upfront payment deposits prevent no-shows and last-minute cancellations. The information about services offered, timings and specific employees can be displayed giving customers more clarity.
Our mobile compatible WBR system and friendly app ensures convenience and flexibility. Push-notifications help in advertising special offers, send reminders leading to increased customer satisfaction and repeat visits.
Social media can prove to be an effective marketing and sales tool. When integrated with the booking portal, makes it easy for customers to find, research and book appointments. More followers means increased online visibility.
The WBR simplifies and improves efficiency of the spa calendar by providing staff with access to real-time booking, scheduled appointments etc which makes it easier for them to cancel and reschedule appointments, ultimately reducing errors, enabling effective roster management.
Contact Netclues to know about our WBR. Increased business flexibility, more visibility and accuracy are some of its salient features.
Some killer solutions that will help manage your business more efficiently and grow exponentially
As per the Global Wellness Institute (GWI), the spa economy is valued at $118 billion and is expected to reach $190.81 billion (Zion Market research). Global spas and beauty salons serve as stress busters for people. The sheer number of spas and thei...
The focus of a spa/wellness center is to provide quality services like massages, haircuts, manicures and other services but they often miss out on digital updates in the form of menus, boards etc.
With Netclues's modern and dynamic payroll & gratuity system, an organization can streamline the salary payments.
Spas need to bring in new customers and retain regular ones in order to maximize revenue but this is easier said than done. Reaching a customer individually might not be possible every-time but newsletters do reach 99% of in-boxes.
In this age of cut-throat competition, especially in the spa/wellness industry, customer service and affordability are important factors.
HELPING BUSINESSES
Empowering Web Based Reservation System Solutions to Drive Business Success
Thank you also for your guidance and support in helping us redesign our corporate website. They worked hard to give us exactly what we wanted and more for our website and delivered on time. We would definitely use them again in the future. Additionally, the Netclues team responded well to the needs of our team and continue to provide excellent support!
Kenyetta Dean-Pugh
Netclues did a fantastic job in rebranding our website making it easier and user friendly for customers to navigate. We could not find a better partner than Jay, Yash and the Netclues team. The website was delivered on time. Great customer service experience.
David Dixon
The Netclues team was very transparent about the scope and costs of the work required, and it was delivered within the timeframe and standards outlined. We would definitely recommend Netclues to others.
Lise Hurlstone
I love our new website and the customer service provided by Netclues. Highly recommended!
Rebecca Bush
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